Payments and Orders-

1. How do I know my order has been placed and paid for?

Once an order has been placed you should receive an order confirmation by email (on occasion, spam or firewall programs on a computer can prevent our emails from coming through so please do check these folders). Please note once an order had been placed you will be directed to PayPal for you to make payment. For an order to be processed payment must be made by PayPal. Once payment has been made the transaction will have been completed and your order will be processed and sent out. You will be sent an email to confirm payment. Please note an order is not a purchase until it has been paid for. We will not process orders which have not been paid for. You should be able to view your order through our website and within your PayPal account which will confirm purchase.

2. What payment methods do you accept?

We currently only accept PayPal. This payment method allows you to pay by debit and credit cards and a variety of other ways. This is one of the safest online methods available and means we do not have access to any payment information or process card details. You process this yourself through PayPal who add your payment to our account.  We only accept this payment method as most people now have a PayPal account and it is very straight forward to pay in this way. By only accepting this method of payment it keeps our transaction times and costs to a minimum resulting in the best possible prices for our customers. 

3. Do you accept overseas buyers?

We do accept overseas buyers and will be prepared to ship anything to anywhere as long as the shipping cost has been paid. Please note all our prices and shipment details on our website are currently set up for UK buyers only. We are implementing the necessary provisions for overseas buyers very soon. In the meantime overseas buyers are welcome to purchase our items. We will then invoice you for the postage cost separately. To check the postage cost prior to an order being made for international purchases please email us the items you require and we will be happy to let you know what the cost of postage will be. 

Collections, Postage and Delivery:

1. How long does it take to process an order?

All items listed on our website are in stock unless otherwise stated. All orders are generally processed within 72 hours and arrive within a few days. Please note we ask to allow up to 14 days for dispatch and delivery on all items being sent to the UK and 28 days for international deliveries. Our usual delivery times are 1-3 days for UK orders and 5-10 days for international. These are NOT guaranteed however and MyMgCar.com will not be held responsible for delays in the post. Please note if you are ordering parts for fitting we would advise you to arrange this once a part has been received and not prior,  MyMgCar.com will not be held responsible for any losses as a result in delay or dispatch and will not guarantee any delivery times unless agreed prior to an order being made and in writing.

2. What shipping method do you use?

We currently ship each item differently but generally use the Royal Mail. We choose the best and most economical shipping method available in order to keep transactions as quick and cheap as possible for the buyer.

3. Can I collect my order?

MyMgCar.com is currently a mail order company and do not generally allow for collections. We will however consider collections as long as it is arranged by appointment only.

4. I have not received my order?

Please note all orders are generally received within a few business days of being placed. Please note we ask all buyers on all items to allow up to 14 days for UK delivery and 28 days for International deliveries. Our delivery times are not guaranteed but these times allow for any delays in the postal service. Please contact us only once these times have lapsed as only then are we able to do something.

Please also note that sometimes items which are sent through the postal service which require a signature for delivery or bigger than a letter box may be at your local sorting office waiting for collection. Please do check as though a card should be left, sometimes it has been known for this to not happen. If this has happened please contact us to ensure a complaint is made regarding this.

5. It has been the time period stated to allow for delivery and I have not received my item, what should I do?

Please ensure you have checked your local sorting office and then please contact us where we will be only too happy to help.

Returns-

1. Can I return/ exchange a purchase?

Items can only be returned by prior arrangement and with a returns code. Your item must be returned to our returns address (not office address). Please contact us to obtain a returns code and the returns address which will also be on the back of your parcel. Please note refunds and exchanges on returns made due to a buyer’s error will be subject to a 25% restocking fee.

2. Where do I send an item for returns?

Please contact us regarding your intention to return an item and the returns address will be supplied with your returns code.

Other Frequently Asked Questions-

Do you have a retail store?

We have an online web store. We do not currently have a physical retail store for customers to visit.